App ‘My Citizen Folder’ for government processes relaunched with improvements suggested by users

The government launched the first definitive version of the application ‘My Citizen Folder’ this Thursday.which groups dozens of administrative procedures into one application that can also be used mobile To facilitate access to digital governance for citizens.

The release comes after a beta process in which 850 contributions received to improve the applicationAccording to a statement by the Ministry of Economic Affairs and Digital Transformation.

Among the main civic demands included in the official version, Inclusion of monetary amount and duration of consultation in which they are active for more than 40 social benefits Such as Paternity, Maternity, Minimum Vital Income, Temporary Disability, Permanent Disability, Severe Disability, retirementwidowhood, orphanhood, etc.

includes platform possibility check the status of processes running with Administration,

Similarly, other services included in the application They are a calendar for consultations with the administration and the expiration of documents In form of Day or ITV, as well as data consulting service in various sectors such as education, housing or health and social affairs.

Just like that, You can also consult on other aspects related to work and retirementsuch as social benefits, paternity or maternity, the minimum vital income or the status of seeking employment and unemployment benefits.

The means of communication in ‘My Citizen Folder’ include a mobile applicationa web application and a conversational assistant and to access User must identify himself with his PIN code, permanent code, electronic certificate or DNIe,

constantly updated

aim of governmentis through the Secretary of State for Digitization and Artificial Intelligence Release a version of the app every few months and gradually add new services,

The executive expects most of the state’s digital public services Accessible via mobile by end of 2025,

To do this, it is published, together with the application, A roadmap with next additions that enhance itAs well as a global reflection document on the citizen consultation process.

“The data supports the great reception of citizens during these months: 140,000 people have already installed the ‘My Citizen Folder’ mobile application on their mobile devices, which is available for both iOS and Android devices. In addition, 490,000 different users have accessed the different channels available: Mobile Application and Web Service. And in total during this period, more than 1.7 million have been accessed”, they confirm in a press release from Moncloa in which you can consult all the services that the application has available.

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