Science

IRS Hires 4,000 Customer Service Employees Ahead of 2023 Tax Season

The IRS said this week it has hired an additional 4,000 customer service representatives who are being trained to answer taxpayer questions during the 2023 tax filing season.

It’s part of the new recruiting made possible when Congressional Democrats gave the IRS $80 billion boost in funding in the next decade under inflation reduction actJoe President Biden signed into law in August. It’s meant to help rebuild an agency that hadn’t seen additional funding in decades.

The IRS is still working out how it will spend the additional $80 billion, but has stressed that resources will be focused on improving customer service and investigating higher-income earners. The latest staff are being trained in taxpayer rights and technical account management issues.

Last tax season, the IRS answered so few taxpayer phone calls that a bipartisan group of lawmakers wrote to agency officials complaining that the calls were being answered. 9% of the time,


IRS announces adjustments in response to inflation

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“Help Is Coming”

Treasury and IRS officials have said they want to eliminate bad customer service,

“We have been unable to provide IRS employees with the support that the nation’s taxpayers want to provide,” IRS Commissioner Chuck Rattig said in a statement Thursday. But help is on the way for taxpayers.

“As newly hired employees are trained and moved online in 2023, we will have more assistants over the phone than at any time in recent history,” he said.

But IRS officials aim to add another 1,000 customer service representatives by the end of the year, bringing the total new employees in the sector to 5,000.

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